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Company

What is Verve Wine?

Verve Wine is a new place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have stores in NYC and San Francisco where we host wine tastings, classes and events.

How does Verve Wine select the wines they carry?

We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Verve has been tasted by our team and chosen because we think it’s worth getting to know.

I’m a winemaker and I’d like to see my wines with Verve Wine. Who can I contact about this?

If you make or sell wine and are interested in selling through Verve Wine, please contact hello@vervewine.com - we’d love to try it!

Do you have a wine club?

Yes! The Grand Tour is our wine club, created to highlight wines we love. Each month features a different region, delivered straight to your door. For further information, visit grandtourwine.com.

How can I find out about events/tastings in your shop?

Sign up for our email list via the website and we’ll keep you in the loop!

Account Setup and Ordering

What are the benefits of signing up for a Verve Wine account?

Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.

How do I know which Verve Wine page (SF/NY) I should be shopping on?

As a Verve Wine client, you are able to shop from both our San Francisco and New York inventories. Shipping times/costs are generally more efficient when your shipping address is in closer proximity to the inventory closest to you; however, both inventories are available to everyone.

What if I don’t like a wine that I purchased or there is a problem with the wine?

If you are not happy with your purchase for any reason, please reach out to our team at hello@vervewine.com and a member of our team will get back to you shortly.

Why can’t I redeem my promo code?

The promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email hello@vervewine.com

How can I cancel my order?

Email hello@vervewine.com and we’ll help you with the cancellation.

Where can I find the status of my order?

If you have a Verve Wine account you can track the order via your order history page.

If you do not have a Verve Wine account, email us at hello@vervewine.com and we’ll let you know where it’s at.

Shipping

When can I expect to receive my order?

Time in transit is dependent on your location. You can expect to receive your delivery within 3-7 business days. As soon as the shipment leaves the warehouse, you will receive a shipping notification along with tracking information.

AL, OK (SF Only) & Texas

We work with compliant carriers to bring our customers quality, reliable delivery. Due to the intricacies of shipping to AL, OK & TX, slightly longer delivery times can be expected. Shipments to these states will receive tracking information once the shipment has made it into your local area and is picked up by the local carrier.

NO SHIP STATES

AR, IL, KY, MS, UT, and HI (SF only)

How much does shipping cost?

Shipping costs are calculated during the checkout process and vary depending on the quantity of wines being shipped, the destination, and the selected shipping option. If you have any questions about your shipping fee, email hello@vervewine.com.

Do you offer express shipping?

Email us at hello@vervewine.com and we’ll find the best option for you.

Can I ship the same order to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

What if I’m not going to be home to accept the delivery?

A person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for second shipment.

Can I ship to my work address?

Yes (encouraged).

How do I set up same-day delivery?

Citywide Delivery

All orders in Manhattan (Below 96th St) and San Francisco (7x7) placed by 3:00pm may be delivered same day, contingent upon availability of couriers. While we offer free shipping on orders over $175, additional fees may apply for same-day delivery.

Local & Same-Day Rush Delivery

Free delivery is available within our immediate neighborhood, with same-day drop-off guaranteed if placed by 7:00pm. For same-day delivery outside of Tribeca or Pacific Heights, please call the shop at (212) 810-2899 or (415) 896-4935, respectively, and inquire with our teams.

Can I change my shipping date?

Most shipping services will allow for changement of ship date. Please contact your shipping service directly for further information.

Can I change my shipping address?

If you have a Verve Wine account, you may change your shipping address in your settings. If you’ve already placed the order, it’s best to email us at hello@vervewine.com and we’ll make sure that it gets to the right address.

Can you hold my order?

Yes! We are happy to hold orders during seasonal weather extremes at no additional cost until temperatures are more moderate to ship. Please indicate your preferences at checkout or email us at hello@vervewine.com to coordinate your future shipment.

Payment

How do I change my credit card info?

If you have an account, you can change your credit card info in your settings. If not, email us at hello@vervewine.com and we’ll make sure to edit your information.

How is sales tax calculated?

Sales tax is calculated based on your shipping address.

Can I return an order that I received as a gift?

Yes

Can I receive a refund for a gift I purchased?

Yes, email us at hello@vervewine.com and we’ll sort the refund out.

How can I return my order?

Verve Wine is happy to accept returns of unopened wine or spirits up to 30 days after the date of sale. Original sales receipt is required.

How long does it take to process a refund?

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.

Pre-Arrivals - How does this work?

Pre-arrivals reflect our favorite, limited-edition wines, available for purchase before they’ve even made it stateside. Upon the wines’ arrival at Verve, we will reach out to you to confirm shipping details. Shipping costs will be determined based on delivery information; due to the variable nature of pre-arrivals, arrival dates to Verve are subject to change.