Floor Team Member

New York

As a member of the Floor Team, providing Verve Wine clients with an extraordinary wine buying and customer service experience is imperative. Your role as a member of the Floor Team will be to serve each and every client with expertise, friendliness, honesty, and hospitality.

What you'll be doing:

  • Work with other team members to ensure that all customers receive exceptional service throughout their shopping experience
  • Provide wine recommendations and help customers choose the best wine for their personal taste, gift, or event
  • Make customers feel welcome and at home in our store
  • Act as a representative of our brand; help educate and excite others about our mission and values
  • Floor maintenance: main floor, coolers, and shelf maintenance
  • Receive inventory and place in corresponding region on the floor and in the cellar in an organized fashion
  • Help with local deliveries
  • Assist with in-store events; setup/breakdown, service

Ideal Candidate:

  • Desires to learn about wine, work hard, and develop with our growing company
  • Has good organizational skills and an eye for detail
  • Great at communicating clearly and effectively- in person, on the phone, and via email, with both customers and other team members
  • Dedicated to making people happy– you exceed customer expectations with a great attitude, while being a fantastic and fun team player
  • Self-starter with energy to spare


  • Ability to easily lift and move 50lbs (wine is heavy)
  • Must have a valid driver’s license
  • Comfortable using email & Excel
  • Completed Introductory course with the Court of Master Sommeliers (Certified is even better)
  • Minimum 1 year working in a customer service environment around wine (either in restaurant or retail capacity)


  • Deep employee discount on wine
  • Participate in staff tastings

Apply Below